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Webinar: Auditing Physician Clinic Operations


Auditing Physician Clinic Operations



Presented by:
Mary Anderson, CIA, MBA - Providence St. Joseph Health

This presentation will take place on Thursday, December 13, 2018 at 1:00pm Eastern time. 
This is a FREE webinar for all AHIA members! Non-members can join AHIA today to take advantage of this benefit.



Session Description: 

Session provides practical information to conduct effective, value-based audits on primary and specialty care clinics. Tools reviewed include audit checklists, standard documentation, consistent auditing methods and formats for reporting. This session will explain procedures to ensure a clinic audit is executed timely and efficiently, and will include tips for collaborating with physician clinic leadership to implement improvements. The audit process provides an assessment of controls in various topics that impact physician clinic operations including: 
. Patient registration and cash controls, collecting patient information and payments, accounting, and segregation of duties. . Medication controls for ordering, stocking, inventory, storage and security. . Medical equipment controls for inventory, inspections and preventive maintenance. . Clinical practices and medical record documentation in risk-based areas which may include infection control, blood pressure measurement, patient rooming, immunizations and cancer screenings. 

Learning Objectives:
Following this discussion, participants will be able to:

  • Conduct efficient, risk-based audits on physician clinic operations and clinical practice to improve quality and outcomes
  • Create tools, templates and standard procedures to provide consistent results and data for clinic leadership
  • Collaborate with physician clinic leadership to address recommendations and implement improvements
  • Apply audit procedures and methods to achieve economies of scale and expand processes to other health care areas or industries

Program Level:

Field of Study: Auditing

Prerequisites: None

Who should attend:New auditors and management; auditors performing physician clinic audits; clinical leadership and staff 

Delivery Method: Interactive discussion using telephone and Internet technology.

CPE Credits: 1 credit

Speaker Bio(s):
Mary Anderson, CIA, MBA - Providence St. Joseph Health 
Mary possesses more than 20 years of experience in health care audit, compliance and government programs. She currently leads the internal audit department at Providence St. Joseph Health providing audit services to all facilities including hospitals, a multi-specialty clinic system and a health plan. Prior to joining Providence, Mary was a contracted Senior Audit Manager for CHAN Healthcare at a health system in Wisconsin, and previously as Director of Compliance, Audit and Government Programs and Medicare Compliance Officer at a managed care health plan. She is a Certified Internal Auditor and holds a Bachelor of Arts in English and a Master of Business Administration.

Please Note: If you wish to receive continuing professional education credits for participating in the discussion, you are required to register and pay the registration fees. You will also be required to answer 3 of the 4 questions asked online during the discussion to qualify for CPE credit.

Cancellations received in writing prior to a week before the discussion will be issued a refund less a $30 processing fee. No refunds for cancellations within the week of the discussion. For more information regarding refund, complaint and program cancellation policies, please contact AHIA at 888-ASK-AHIA (275-2442).

Continuing Professional Education Credits:
AHIA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

12/13/2018 1:00 PM - 12/13/2018 2:00 PM